Customer Care

EXCHANGE & RETURN POLICY
Silk masks
Due to hygiene reasons and the sensitive nature of the product, we do not allow exchanges.
Clothing
We do not accept change-of-mind refunds, or exchanges on sale items. Personalized and bespoke items are also regarded as final sale.

If you would like to exchange within 7 days upon receipt, refund will be made in the form of exchange for other items or credit (to be utilised within 3 months).
Clothing must be in original condition, unwashed with hang tags still attached.

For orders with a discount code, only online store credits are eligible. 

If you prefer to send it back to us, postal fee will be borne by you. To ensure your package reaches us safely, we encourage you to use a trackable option. Upon receiving and reviewing your returned item, we will process it within 3 working days. The exchanged item will be delivered at a courier fee of $5.

WRONG / INCOMPLETE ADDRESS
Please note that delivery address should be correct and checked, as we are unable to make amendments after. Couriers are booked by postal code and if there is a matching unit number at said postal code, we will consider the order delivered and are unable to retrieve it.

COMPLIMENTARY GIFT WRAPPING
Our signature gift packaging can be requested upon checkout. Simply leave a note and let us know if we should include a handwritten note, or blank message card.

GIFT CARD
If you're unsure what to pamper someone with, we offer an e-gift card which will be emailed to the recipient within 24 hours. This should be utilized within 3 months.

BACKORDERS
Orders containing backordered item(s) will be fulfilled only when all items are available. If you require the other in-stock items first, please leave a note at checkout. If a style you like is out of stock, we might be able to backorder it within 10-14 days. Please enquire with us :)

GARMENT CARE
As most of the fabrics we use are delicate and soft, we highly encourage hand wash with mild detergent and cool water only. Mulberry silk should only be hand washed to preserve shape, lustre and increase longevity. To remove creases, steam or iron gently on low heat.

MATERNITY SHOOT RENTALS
Our lace robes can be rented at half the retail price (ie. $125 for a $250 lace kaftan). Full deposit is required, and balance is refunded upon return. Rental period is 5 days, with collection and return from our studio. Alternatively, we can arrange for two-way courier at $25.

CANCELLATIONS
Unless the product is out of stock, we do not allow for change-of-mind as we work on orders pretty fast. We can, however, change it to credit (to be utilized within 3 months).

MODES OF PAYMENT
We accept Paynow, Grabpay and credit cards via PayPal and Apple Pay.