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Customer Care

For fulfilment times and rates, please see here.
Self-collections available from our flagship store at Raffles Hotel Arcade #02-36.

Silk masks
Due to hygiene reasons and the sensitive nature of the product, we do not allow exchanges. Detailed info are provided on product page.
We do not accept change-of-mind returns, or exchanges on sale items. If you would like to exchange in-store within 7 days upon receipt, refund will be made in the form of a gift card or an exchange for other items only.
Clothing must be unwashed, unworn, and/or unused with the hang tag attached.
If you prefer to send it back to us, postal fee will be borne by you. To ensure your package reaches us safely, we encourage you to use a trackable option. Upon receiving and reviewing your returned item, we will process it within 3 working days. The exchanged item will be delivered at a courier fee of $5.

Our signature gift packaging can be requested upon checkout. Simply leave a note and let us know if we should include a handwritten note, or blank message card.

If you're unsure what to pamper someone with, we offer an e-gift card which will be emailed to the recipient within 24 hours. This should be utilized within 3 months.

Orders containing backordered item(s) will be fulfilled only when all items are available. If you require the other in-stock items first, please leave a note at checkout.
If a style you like is out of stock, we might be able to backorder it within 10-14 days. Please enquire with us :)

As most of the fabrics we use are delicate and soft, we highly encourage hand wash with mild detergent and cool water only. To remove creases, you can steam or iron gently on low heat.

Robes and slips can be rented at half the retail price (ie. $125 for a $250 lace kaftan). Full deposit is required, and balance is refunded upon return. Rental period is 5 days, with collection and return from our store.

Unless the product is out of stock, we do not allow for cancellations as we work on orders pretty fast. We can, however, change it to a store credit (to be utilized within 3 months).

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